PROCESS IMPROVEMENT - Evaluation and improvement of standard processes using Lean techniques to map and document critical processes. Follow this link to see more detail regarding the techniques used for process evaluation.
ENTERPRISE PROCESS IMPLEMENTATIONS - Definition of requirements and planning for enterprise processes, including training and education to ensure organizational readiness. Examples of process implementations include help desk support systems and records management solutions.
IT SERVICE MANAGEMENT DEPLOYMENT - The global best practice used to ensure that IT teams deliver end-to-end services to both internal and external customers.